Terms of Service

1. Who these terms are between

These terms are an agreement between you (the business or person signing up) and Novera ("we", "us"), which operates Novera (the "Service"). By creating an account or using the Service you agree to them. If you are signing up for a business, you confirm you have authority to bind it. You must be at least 18.

2. What the Service is

Novera is software for small service businesses to manage leads, customers, quotes, jobs, invoices, payments and tasks, and to see summaries of how the business is doing. We may improve, change or remove features over time.

The figures, insights, forecasts, drafts and any assistant responses the Service produces are calculated from the information you record. They are provided to help you run your business. They are not accounting, tax, legal or financial advice, and you should check anything important before relying on it.

3. Your account

• Keep your password secure and tell us straight away if you think your account has been accessed without permission.
• You are responsible for what happens under your account, and for the people you allow to use it.
• Give us accurate information and keep your contact email up to date so we can reach you.

4. Free trial and paid plans

New accounts start with a 14-day free trial. No payment details are needed to start.

Paid plans are arranged with us directly: contact us at menahekuran@gmail.com and we will agree the plan and how you pay (for example by invoice). The price is the one shown on our pricing page when you subscribe, and it applies to the period you have paid for. We will tell you before any price change takes effect for you.

You can cancel at any time by contacting us. Cancelling stops future charges; unless we agree otherwise in writing, amounts already paid are not refunded, except where the law requires it. A one-time "Lifetime" plan gives you access to the Service for as long as we operate it.

If your trial ends or a subscription lapses, access to the app is paused until a plan is arranged. We keep your data while your account exists, so you can pick up where you left off.

5. Your data

You own the information you put into the Service, including your customers' details and your business records ("Your Data"). You give us permission to store and process it only to provide, secure and support the Service for you.

You are responsible for having the right to record and use the personal information of your own customers, and for using it lawfully. You can ask us for a copy of Your Data, or for it to be deleted, at any time (see our Privacy Policy).

6. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to send spam, scams or misleading documents;
• try to access another business's data, probe or disrupt the Service, or work around its limits or security;
• upload malicious code, or content you do not have the right to use;
• resell or share access to the Service other than as the plan allows.

7. Quotes, invoices and emails sent from the Service

When you send a quote or invoice, the Service delivers it on your behalf as a PDF and a private link, and emails it to the address you enter. You are responsible for the content of those documents, the amounts, tax treatment and the recipients. Anyone who has a private link can view that document, so share links only with the intended person.

8. Availability

We work to keep the Service available and your data safe, but we do not guarantee uninterrupted or error-free operation, and we may need to pause the Service for maintenance. Please keep your own copies of anything you cannot afford to lose.

9. Ending the relationship

You may stop using the Service at any time. We may suspend or end your access if you seriously or repeatedly break these terms, if a payment problem is not resolved, or if we must by law; where we reasonably can, we will tell you first and give you the chance to export your data.

10. Our responsibility

The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue or data, and our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. If a change is material we will tell you by email or in the app before it applies. Continuing to use the Service after that means you accept the updated terms.

12. Contact

Questions about these terms: menahekuran@gmail.com.